Please download our full Terms & Conditions.

1. We will perform credit control activities on behalf of the client. This will involve telephoning your customers on your behalf to achieve the earliest payment of monies outstanding to you.
2. We will contact all customers for whom we have received instructions as soon as practically possible. Our subsequent activity will be determined by the information we receive from your customers. We will follow up our calls on a timely basis. This may result in one call or twenty calls per month to each individual customer. The flat rate per customer determined in accordance with our pricing table below will cover whatever level of telephone activity is necessary to facilitate the settlement of outstanding monies.
3. You must supply all necessary information and documentation on a timely basis to enable us to carry out our obligations above. This is particularly relevant for cash receipts and additional invoices.
4. We promise to provide all pertinent information gleaned during the course of our telephone conversations with your customers on a timely basis. We expect to maintain an ongoing dialogue with you regarding promises of payment we receive and your confirmation of cash receipts. In any event we will provide a comprehensive report every two weeks containing the up to date position on each of the accounts we are managing.
5. In carrying out our duties we will act with utmost confidentiality and good faith, utilizing the professionalism, diplomacy and care our clients would exercise if handling the management of the account themselves. In any event, our standards will not fall below those to be expected from a professional credit control outsourcing business.
6. In performing credit referencing services, we will check references through a credit reference agency and take up at least three trade references for each client customer so referred. A written recommendation will be provided.
7. Debt Collection strategies will be discussed should these become relevant and cost will be determined on the strategy chosen by the client.
8. Our pricing structure.
9. We will invoice our clients on a monthly basis based on the customer accounts we are instructed to manage. We require settlement of the monthly invoice in full by the middle of the month (14 days).